Abbey Surgery, 28 Plymouth Road, Tavistock PL19 8BU, Tel 01822 612247 Fax 01822 618771 Email abbeysurgery@nhs.net Abbey Surgery, 28 Plymouth Road, Tavistock
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Abbey Surgery Tavistock

takeourfriendsandfamilytest

Abbey Surgery is a long established General Medical Practice serving Tavistock and the surrounding area. We have a car park at the rear for the use of patients and a dedicated disabled parking bay, flat level access and wide entry doors for disabled access.

Reception and Dispensary Opening Times:

Mon - Fri 8.30am - 6.30pm (Telephones 8.30am - 6.30pm)

Sat 8.30am - 11.30am (By prior appointment - no telephone service - at Tavistock only)

Doctor and Nurse pre-bookable appointments on above Saturday Surgeries

We are closed on Sundays and Bank Holiday weekends.

Out of hours - If you need to speak to a Doctor after the surgery has closed, please call the NHS on 111.  For help in an emergency after the surgery is closed, ring 999.

Online Service for Booking Appointments, Repeat Prescription Ordering and Updating Your Details

As part of our commitment to increasing patient access to our services we have established a 24 hour online service called "Patient Access" through both our websites to enable you to book appointments, order repeat prescriptions and update your details.

Before you can use this service, you need to register. Once you have registered, you will be able to logon and create your own account. You will then be able to access the Patient Access Online Services to book, cancel or check appointments, order prescriptions and update your details whatever time of day.

Register for Online Services Logon to Online Services

 

NEW....NEW....NEW....NEW....NEW....NEW....NEW....NEW....

FREE DELIVERY SERVICE FOR YOUR MEDICATION....................

If you are a patient who has their medication dispensed from our Dispensary in Tavistock and you have trouble in coming into the Surgery to collect your medication, we can now deliver your medication direct to your door.

If you are not a patient who has their medication dispensed by us BUT you live more than a mile from a Pharmacy you would be able to take advantage of this service. If this applies to you and you would like to change and let us dispense your medication to you please let us know and we will deliver it for you now!!



Health News
from NHS Choices:

 
Latest News:

PATIENT PARTICIPATION GROUP 2013/2014

Continuing on from last year we are very pleased to say that our on-line Patient Participation Group has significantly increased throughout our age ranges of patients particularly in the younger age group.

The profile of our group in age ranges is: 16-44 24% - 45-64 37% - 65-74 39%.

We continue to recruit members when Patients register with us and should any existing Patients wish to join please ask for a form at Reception. 

Our Patient Group continues to believe that our standard GPAQ questionnaire is the one to use to gain patient feedback and our general results from over 400 questionnaires were:

96% thought our Receptionists were helpful   

91% found it easy to telephone us   

100% said they could see a GP urgently on the day   

86% thought it was easy to book ahead 

57% could book within 4 days with a Doctor of their choice and 43% said it took over 5 days 

73% thought this was good and 27% wanted it to be improved   

38% are seen within 10 minutes of their appointment time and the remaining 62% have to wait between 11-30 minutes and 87% thought this was good 

99% thought the current opening times suited them 

99% thought our opening hours were fair and more people appear to be aware of our Saturday service in Tavistock. 

85% usually speak to the GP they prefer and the remainder are happy to speak to any GP  

On how patients were treated by a GP or Nurse all the responses were Excellent or Very Good as was the ongoing care they received. 

100% said that their experience at the surgery was Good and would recommend us to someone new to the area. 

In line with our Care Quality Commission visit and the comments made by Patients, there was a desire to create more information in the Waiting Room at Tavistock in the form of a Health Zone and better use of blood pressure machines.

In discussion with our Patient Participation Group we have consulted on what a 'Health Zone' would look like and what leaflets and information we would have on display.

It was agreed that we will section off a part of the Waiting Room in Tavistock to house one or two blood pressure machines as well as height and weight measurement. Some sort of partition will be put in place to create some privacy.

Posters and leaflets will be available to promote NHS Health Checks and information leaflets and posters on Diabetes, Asthma, COPD, Hypertension and so on to better inform our Patients.

These posters and leaflets would also be available at Bere Alston.

The plan is for this to be implemented during the summer months.

As a reminder our Tavistock Saturday pre-bookable surgery  has a Doctor and a Nurse. The Nurse clinics are variable and offer Asthma, COPD, Diabetes, Womens Health and Travel Vaccinations. They are alternated across these areas on a weekly basis. 

In addition to this a discussion took place on future questions to ask our Patients.

It has been suggested by the Government that all GP Surgeries will be involved in the Family and Friends questionnaires that you see in local Hospitals.

This question basically asks if you would recommend your Surgery to your Friends and Family.

Whilst this is an excellent question it would still require us to ask more questions to establish the quality of our service.

Over the next few months we will be consulting on which questions are relevant with a grading system and our Patient Participation Group will finalise in discussion with us as to what those questions will be.

Once again, if you would like to join the Patient Participation Group please ask for a form at Reception and we welcome any comments at any time regarding our service to you our Patients.

Kind regards

Darren Newland

Practice Manager

25th March 2014

Abbey Surgery, 28 Plymouth Road, Tavistock, Devon PL19 8BU Tel: 01822 612247 Back to top
Last updated 28th March 2014
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Email: abbey.surgery@nhs.net Click here for online appointments and repeat prescriptions