Abbey Surgery, 28 Plymouth Road, Tavistock PL19 8BU, Tel 01822 612247 Fax 01822 618771 Email abbeysurgery@nhs.net Email: abbey.surgery@nhs.net Click here for online appointments and repeat prescriptions Abbey Surgery, 28 Plymouth Road, Tavistock
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Abbey Surgery is a long established General Medical Practice serving Tavistock and the surrounding area. We have a car park at the rear for the use of patients and a dedicated disabled parking bay, flat level access and wide entry doors for disabled access.

CORONAVIRUS

https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

DO NOT ENTER IF YOU HAVE

                  A TEMPERATURE

                  NEW CONTINUOUS COUGH

                  MAY HAVE BEEN IN CONTACT WITH SOMEONE WHO HAS IT, OR HAVE BEEN TO PLACES WHERE THERE ARE LOTS OF CASES OF THE VIRUS

If you have these symptoms, however mild, you should stay at home and do not leave your house for 7 days from when symptoms started. If a member of your household has symptoms you should stay at home and not leave their house for 14 days.

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 14 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.


OR

https://111.nhs.uk/covid-19

 Following NHS guidance we are being asked to not call Patients in or book in advance for routine appointments during this period of the above outbreak.

We will be calling Patients who are currently booked in over the next couple of weeks to either cancel routine appointments or speak to the Doctor over the telephone.

If you think you need an appointment then please still telephone us and we will ask you the reasons for that appointment. A Doctor will then telephone you back and talk to you. If you still need to come in to the Surgery at that point the Doctor will offer you an appointment time.

There are certain types of appointments to see a Doctor or a Nurse which must still take place. Again if you telephone us a Doctor or a Nurse will speak to you and if they feel it is appropriate they will offer you an appointment time.

 

If and when NHS guidance changes with regard to this outbreak we will update this page.

18th March 2020

Reception Opening Times at Tavistock:

Mon - Fri 8:00am - 8:00pm (Telephones 8.30am - 6.30pm)

Sat 8:00am - 12:00am (By prior appointment - no telephone service)

Doctor and Nurse pre-bookable appointments on above Saturday Surgeries

Dispensary Opening Times:

Mon - Fri 8.30am - 6.30pm (Telephones 8.30am - 6.30pm)

Sat 8:00am - 12:00am ( no telephone service )

Reception Opening Times at Bere Alston:

Mon - Fri 8:30am - 6:30pm (Telephones 8.30am - 6.30pm)

We are closed on Sundays and Bank Holidays.

Out of hours - If you need to speak to a Doctor after the surgery has closed, please call the NHS on 111.  For help in an emergency after the surgery is closed, ring 999.

Online Service for Booking Appointments, Repeat Prescription Ordering, Updating Your Details and Viewing Your Health Record.

As part of our commitment to increasing patient access to our services we have established a 24 hour online service called "Patient Access" through both our websites to enable you to book appointments, order repeat prescriptions view your health record and update your details.

Before you can use this service, you need to register. Once you have registered, you will be able to logon and create your own account. You will then be able to access the Patient Access Online Services to book, cancel or check appointments, order prescriptions and update your details whatever time of day.

Register for Online Services Logon to Online Services

NEW....NEW....NEW....NEW....NEW....

FREE DELIVERY SERVICE FOR YOUR MEDICATION....

If you are a patient who has their medication dispensed from our Dispensary in Tavistock and you have trouble in coming into the Surgery to collect your medication, we can now deliver your medication direct to your door.

If you are not a patient who has their medication dispensed by us BUT you live more than a mile from a Pharmacy you would be able to take advantage of this service. If this applies to you and you would like to change and let us dispense your medication to you please let us know and we will deliver it for you now!!

NEW APPOINTMENT SYSTEM TRIAL


Our previous system was fully open to allow anyone to make an appointment on the day if they felt it was urgent.

Unfortunately that has become unsustainable as many people were coming in where the problem was clearly not urgent. On  Mondays as an example this was another 70 plus Patients on top of the normal appointments.

We have not changed the ability to book ahead for routine appointments or ask for telephone call backs from a GP.

In line with all Surgeries in the UK our Receptionists are being trained to signpost Patients to appropriate services that meet the needs of the Patient without seeing the GP.


When you feel you need to be seen urgently on the day we will take the details of your needs and a GP will then triage those requests and either telephone you or ask you to come in to be seen.

So far this has been very successful in that 70% plus of those on the day requests did not need to come in to the Surgery and their needs were met much more quickly.

Of the 30% or less that did have to come in meant that they did not have to wait so long in the Waiting Room.

Added to this there were lots of space in the car park.

We will be reviewing this on a weekly basis and altering how it operates in order to best meet the needs of our Patients.

 

ADVANCE APOLOGIES FOR ANY INCONVENIENCE CAUSED


We are pleased to update you on the progress of our new building works in Tavistock.

The buildings are now finished.

There are still alterations to be completed to our Tavistock car park and this will commence on Monday 09th March 2020 and will take 4-6 weeks to complete


Thank you in advance for your kind understanding and patience


University of Plymouth
This Healthcare Organisation is working together with the University of Plymouth, Faculty of Medicine and Dentistry to host students (Medical, Dental and / or Physician Associate) to assist with their learning.  You may be asked to talk to or be seen by a student either with the doctor or nurse or on their own.  The student will introduce him or herself and ask to discuss your medical problem and examine you. 

Students are supervised at all times by the placement supervisor and a health care professional, usually your doctor.  Like qualified practitioners, the students guarantee your privacy and confidentiality.  You may find helping students in their learning interesting and stimulating. 

The students and the Faculty appreciate your contribution to the education of future doctors, dentists and physician associates.  If you would like to make any comment or have further questions, please speak to a member of staff.

Do patients have to accept?
If at any stage you DO NOT wish to be seen by the Medical, Dental or Physician Associate student you may decline the offer.  You DO NOT have to give a reason and your care will not be affected in any way.


Health News
from NHS Choices:


Unused Medicines

 
Latest News:

 

On-Line Access

Another reminder that you can register to log on from the comfort of your home to order your repeat prescriptions and book appointments with the Doctors.

We are unable to put the Nurse appointments on there due the varying appointment times needed dependant on your clinical needs.

The new enhancement is that you can now log-on and view your medical record summary, your medication, your hospital letters and your investigation results.

E-Consult

We are pleased to offer our E-Consult system that allows you to contact the Surgery for what is essentially an electronic consultation. Please click on the tab at the top of the page where very useful information might mean that you do not need a consultation at all.

In addition to this it promotes other services such as Pharmacy Services that might be able to meet you needs instead of a consultation.

Direct Mailing

You may receive some direct mailing from a company called 'Livi'.

This is an organisation that may offer GP video consultations. This mailshot has nothing to do with Abbey Surgery whatsoever.

We may in the future use video consultations but we would want to ensure that full governance, patient confidentiality and a link into our systems were in place to securely protect your medical records.

Unless we contact you or advise you directly then any form of mailshot offering this service is not sanctioned by Abbey Surgery

Services

We would value your opinion on what medical services you would like to see developed in Tavistock so that we can share your ideas with other Practices now working with us as West Devon Primary Care Home and the local Clinical Commissioning Group. We would then campaign on your behalf for more localised services should there be enough demand and funding. Please feel free to either e-mail us at abbey.surgery@nhs.net or write in addressed for my attention.

 

 

Kind regards,

Darren Newland

Practice Manager

06th January 2020

 

 

Abbey Surgery, 28 Plymouth Road, Tavistock, Devon PL19 8BU Tel: 01822 612247 Back to top
Last updated 8th December 2018
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