Abbey Surgery, 28 Plymouth Road, Tavistock PL19 8BU, Tel 01822 612247 Fax 01822 618771 Email abbeysurgery@nhs.net Email: abbey.surgery@nhs.net Click here for online appointments and repeat prescriptions Abbey Surgery, 28 Plymouth Road, Tavistock
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Abbey Surgery welcomes you to its Practice

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In touch at home


University of Plymouth
This Healthcare Organisation is working together with the University of Plymouth, Faculty of Medicine and Dentistry to host students (Medical, Dental and / or Physician Associate) to assist with their learning.  You may be asked to talk to or be seen by a student either with the doctor or nurse or on their own.  The student will introduce him or herself and ask to discuss your medical problem and examine you. 

Students are supervised at all times by the placement supervisor and a health care professional, usually your doctor.  Like qualified practitioners, the students guarantee your privacy and confidentiality.  You may find helping students in their learning interesting and stimulating. 

The students and the Faculty appreciate your contribution to the education of future doctors, dentists and physician associates.  If you would like to make any comment or have further questions, please speak to a member of staff.

Do patients have to accept?
If at any stage you DO NOT wish to be seen by the Medical, Dental or Physician Associate student you may decline the offer.  You DO NOT have to give a reason and your care will not be affected in any way.

eConsult

Abbey Surgery is a long established General Medical Practice serving Tavistock and the surrounding area. We have a car park at the rear for the use of patients and a dedicated disabled parking bay, flat level access and wide entry doors for disabled access.

COVID VACCINATIONS

 

We are experiencing a high volume of calls and emails requesting priority for the Covid vaccine.

 

We appreciate this is a very worrying time for all our patients and thought it would be helpful to explain our position.

 

At the moment we have been instructed by the Department of Health and Social Care to concentrate our efforts on the over 80 year old patients, nursing homes, care staff and frontline healthcare professionals.  We have already vaccinated thousands of patients’ within the West Devon area by joining with Yelverton and Tavyside surgeries and are waiting to hear when our next supply will be delivered.

 

Once all of those described above are vaccinated we will be instructed to move on through the JCVI (Joint Committee on Vaccination and Immunisation) groups which are outlined below:

 

1 Residents in a care home for older adults and their carers

2 All those 80 years of age and over Frontline health and social care workers

3 All those 75 years of age and over

4 All those 70 years of age and over Clinically extremely vulnerable individuals

5 All those 65 years of age and over

6 All individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality

7 All those 60 years of age and over

8 All those 55 years of age and over

9 All those 50 years of age and over

 

The Government have an ambitious target to vaccinate all those in groups 1-4 by mid-February.

 

We have an enthusiastic team and stand ready to vaccinate patients alongside running our normal day to day work, examples of which are; telephone calls to patients, processing prescriptions’, seeing patients’ face to face, home visits, referrals to specialists, taking blood samples and nurse appointments’ for baby immunisations and smears.

 

We hope that we will have a plentiful supply of vaccine soon and can move quickly through the cohorts but we cannot influence delivery schedules at this time.

 

We are afraid that, given these constraints we cannot prioritise anyone and would be grateful if you would wait for us to contact you when we have the vaccine available for your group.

 

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We would like to reassure our patients we are open.  Our normal working hours have not changed. You can contact us via:

Email: abbey.surgery@nhs.net

E-consult: https://abbeysurgery.webgp.com


If you have a medical issue, someone in your household who is unwell, worried about your child or care for someone please do not hesitate to contact us. Our receptionists are here to answer your call and help with directing you. Our GPs are offering a call back service, video consultation, answer your queries via email and our e-consult service which we aim to reply within 48 hours.

If one of our GPs feel you need to been seen in a face to face appointment this will be done in a controlled environment ensuring you are safe and all the correct PPE are worn. This may be at the Surgery or at Tavistock Clinic.

Our Nurses are also working to ensure our patients are looked after including telephone consultations, home visits and operating safely from our car park, again full PPE worn. If you need to speak to a Nurse regarding blood tests, injections, Baby Immunisations and Respiratory/Diabetic queries again please contact us and we will be happy to help.

Outside of our working hours you can also get advice from the following services:

Go to a pharmacy for advice and treatment for minor conditions that do not need a prescription. Read about services you can get from a pharmacist.

Call NHS 111 if you have an urgent medical problem, but you're not sure what to do.

Visit 111.nhs.uk for urgent medical advice for people aged 5 and over only.

URGENT DENTAL CARE DEVON:

Call 03330 063300

Email accessdentalhelpline@nhs.net

Many thanks again for your continued support

Stay Safe

 
Coronavirus

Do not enter if you have:
  • a temperature
  • new continuous cough
  • may have been in contact with someone who has it, or have been to places where there are lots of cases of the virus
If you have these symptoms, however mild, you should stay at home and do not leave your house for 7 days from when symptoms started. If a member of your household has symptoms you should stay at home and not leave their house for 10 days.

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 10 days, contact NHS 111 online. If you have no internet access, you should call NHS 111.

For a medical emergency dial 999 or https://111.nhs.uk/covid-19



Reception Opening Times at Tavistock:

Mon - Fri 8:00am - 8:00pm (Telephones 8.30am - 6.30pm)

Sat 8:00am - 12:00am (By prior appointment - no telephone service)

Doctor and Nurse pre-bookable appointments on above Saturday Surgeries

Dispensary Opening Times:

Mon - Fri 8.30am - 6.30pm (Telephones 8.30am - 6.30pm)

Sat 8:00am - 12:00am ( no telephone service )

Reception Opening Times at Bere Alston:

Mon - Fri 8:30am - 6:30pm (Telephones 8.30am - 6.30pm)

We are closed on Sundays and Bank Holidays.

Out of hours - If you need to speak to a Doctor after the surgery has closed, please call the NHS on 111.  For help in an emergency after the surgery is closed, ring 999.

Online Service for Booking Appointments, Repeat Prescription Ordering, Updating Your Details and Viewing Your Health Record.

As part of our commitment to increasing patient access to our services we have established a 24 hour online service called "Patient Access" through both our websites to enable you to book appointments, order repeat prescriptions view your health record and update your details.

Before you can use this service, you need to register. Once you have registered, you will be able to logon and create your own account. You will then be able to access the Patient Access Online Services to book, cancel or check appointments, order prescriptions and update your details whatever time of day.

Register for Online Services Logon to Online Services

NEW....NEW....NEW....NEW....NEW....

FREE DELIVERY SERVICE FOR YOUR MEDICATION....

If you are a patient who has their medication dispensed from our Dispensary in Tavistock and you have trouble in coming into the Surgery to collect your medication, we can now deliver your medication direct to your door.

If you are not a patient who has their medication dispensed by us BUT you live more than a mile from a Pharmacy you would be able to take advantage of this service. If this applies to you and you would like to change and let us dispense your medication to you please let us know and we will deliver it for you now!!

 

 

 

 

 


Health News
from NHS Choices:


Unused Medicines

 
Latest News:

 

On-Line Access

Another reminder that you can register to log on from the comfort of your home to order your repeat prescriptions and book appointments with the Doctors.

We are unable to put the Nurse appointments on there due the varying appointment times needed dependant on your clinical needs.

The new enhancement is that you can now log-on and view your medical record summary, your medication, your hospital letters and your investigation results.

E-Consult

We are pleased to offer our E-Consult system that allows you to contact the Surgery for what is essentially an electronic consultation. Please click on the tab at the top of the page where very useful information might mean that you do not need a consultation at all.

In addition to this it promotes other services such as Pharmacy Services that might be able to meet you needs instead of a consultation.

Contact Details

This is a polite reminder that if you change your e-mail address, mobile telephone number, home telephone number or home address please can you let us know the new details as soon as possible

Services

We would value your opinion on what medical services you would like to see developed in Tavistock so that we can share your ideas with other Practices now working with us as West Devon Primary Care Home and the local Clinical Commissioning Group. We would then campaign on your behalf for more localised services should there be enough demand and funding. Please feel free to either e-mail us at abbey.surgery@nhs.net or write in addressed for my attention.

 

Kind regards,

Darren Newland

Practice Manager

06th August 2020

 

 

Abbey Surgery, 28 Plymouth Road, Tavistock, Devon PL19 8BU Tel: 01822 612247 Back to top
Last updated 8th December 2018
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