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Welcome to Abbey Surgery

28 Plymouth Road, Tavistock, PL19 8BU Tel: 01822 612247 Email: abbey.surgery@nhs.net

Abbey Surgery is a long established General Medical Practice serving Tavistock and the surrounding area. We have a car park for the use of patients and a dedicated disabled parking bay, flat level access and wide entry doors for disabled access.

COVID RESTRICTION UPDATE:

Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff.

We will continue to do so going forward.

From the 19th July 2021 nothing will change at the surgery - patients will still need to wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE.

We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable (and some cannot receive the covid vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.

In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients than we did pre-covid ( face to face, by phone, by e-consult and by video), not counting vaccinating over 90% of the adult population in the last six months.

Abbey Surgery has come so far in trying to minimise the impact of Covid and we are sure you understand that we need to keep the surgery as safe for ALL patients as we can.

14th July 2021

Free Delivery Service for your medication

If you are a patient who has their medication dispensed from our Dispensary in Tavistock and you have trouble in coming into the Surgery to collect your medication, we can now deliver your medication direct to your door. If you are not a patient who has their medication dispensed by us BUT you live more than a mile from a Pharmacy you would be able to take advantage of this service. If this applies to you and you would like to change and let us dispense your medication to you please let us know and we will deliver it for you now!!

Coronavirus

Do not enter if you have:

  • a temperature
  • new continuous cough
  • may have been in contact with someone who has it, or have been to places where there are lots of cases of the virus

If you have these symptoms, however mild, you should stay at home and do not leave your house for 7 days from when symptoms started. If a member of your household has symptoms you should stay at home and not leave their house for 10 days.

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 10 days, contact NHS 111 online. If you have no internet access, you should call NHS 111.

For a medical emergency dial 999 or https://111.nhs.uk/covid-19

Services

We would value your opinion on what medical services you would like to see developed in Tavistock so that we can share your ideas with other Practices now working with us as West Devon Primary Care Home and the local Clinical Commissioning Group. We would then campaign on your behalf for more localised services should there be enough demand and funding. Please feel free to either e-mail us at abbey.surgery@nhs.net or write in addressed for my attention.

Contact Details

This is a polite reminder that if you change your e-mail address, mobile telephone number, home telephone number or home address please can you let us know the new details as soon as possible

Reception Opening Times at Tavistock:

Mon - Fri 8:00am - 6:30pm
(Telephones 8.30am - 6.30pm)

Sat 8:00am - 12:00am
(By prior appointment - no telephone service)

Doctor and Nurse pre-bookable appointments on above Saturday Surgeries

Dispensary Opening Times:

Mon - Fri 8.30am - 6.30pm
(Telephones 8.30am - 6.30pm)

Sat 8:00am - 12:00am
( no telephone service )

Reception Opening Times at Bere Alston:

Mon - Fri 8:30am - 6:30pm
(Telephones 8.30am - 6.30pm)

We are closed on Sundays and Bank Holidays.

Patient Access

Patient Access - online service for booking appointments, repeat prescriptions, updating your details or viewing your health record.

Before you can use this service, you need to register.

eConsult

Want advice from your doctor, self-helf information or have an administrative request (such as a sick note or test results? eConsult and get a response before the end of the next working day or sooner.

NHS 111

If you need to speak to a Doctor after the surgery has closed, please call the NHS on 111.

If an emergency, dial 999.

COVID Helplines

In touch at home, Tavistock - download a list of helplines for support during COVID.

University of Plymouth Peninsula Medical School

This Healthcare Organisation is working together with the University of Plymouth, Faculty of Medicine and Dentistry to host students (Medical, Dental and / or Physician Associate) to assist with their learning. You may be asked to talk to or be seen by a student either with the doctor or nurse or on their own. The student will introduce him or herself and ask to discuss your medical problem and examine you.

Students are supervised at all times by the placement supervisor and a health care professional, usually your doctor. Like qualified practitioners, the students guarantee your privacy and confidentiality. You may find helping students in their learning interesting and stimulating.

The students and the Faculty appreciate your contribution to the education of future doctors, dentists and physician associates. If you would like to make any comment or have further questions, please speak to a member of staff.

Do patients have to accept?

If at any stage you DO NOT wish to be seen by the Medical, Dental or Physician Associate student you may decline the offer. You DO NOT have to give a reason and your care will not be affected in any way.